In 2007 my laptop rattled. A curved plastic lip over the speakers buzzed on certain songs. Most people would never notice. I had spent two years learning to read resonance as data, and I could not unhear it. One question stayed with me: had anyone who built it asked a customer what good should sound like?
For years I treated sound as a quantity to drive down. Then a film score gave me goosebumps. A documentary showed a fungus-treated violin beating a Stradivarius in a blind test. Good sound turned out to be physics, and physics can be decoded.
In sponsored research at Cincinnati for P&G, working with psychologists and a consumer panel, I grouped psychoacoustic metrics into three dimensions: loudness, product feedback and modulation. The composite metric predicted how jury listeners rated the products.
Electric drives made the lesson urgent. With no engine to mask it, the cabin becomes an acoustic magnifying glass. A faint whine at city speeds reads as cheap.
So I built DecisionHelm to engineer what customers feel, early, and to price every fix in mass and dollars. To the customer, perception is the product.
The full story: The Unwanted Signal, on LinkedIn →